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Customer Service Representative

Company Overview

Founded in 1948 as an independent representative for commercial building product manufacturers, the company quickly shifted to its own manufacturing operations and grew its business through product diversification and acquisitions, including the 100+ year old Babcock-Davis brand. Led by CEO Sue W. Thomas, today Nystrom has 180 manufacturing and business support employees with an extensive national partner network throughout North America.

What gets us powered up each day? For starters, we live true to our five core values – ensure profitable growth, lead by example, put both the external and internal customer first, raise the bar in our work and create a work/life balance. We think big – because we’re all about creating the ultimate hassle-free service for our customers. No matter who you are or what you do with us, you’ll find endless ways to be part of the Nystrom family and serve our community.

Position Overview

The Customer & Sales Support Representative plays a key role within our fast-paced Customer & Sales Support Team. This position provides a high level of support to customers, sales managers, and territory partners, in a defined sales territory. The Customer & Sales Support Representative must be detail-oriented, efficient, work well with people at all levels, and manage changing priorities with professionalism and excellent execution. The candidate should be inspired to perform well, have a passion to learn and a desire to contribute to the success of the organization. This position contributes to the overall goal of increasing Customer Satisfaction and Profitability.

Essential Functions

  • Provide high level support to the sales team in an efficient, timely and professional manner
  • Provide daily order activity support to customers and the sales team with accuracy
  • Create customer quotes and coordinate sales transactions in a detailed and timely manner
  • Efficiently manage inbound and outbound calls and emails with customers and team members
  • Provide basic product and technical assistance to customers
  • Efficiently utilize multiple internal systems to manage the Quote to Order process, with high attention to detail and excellent execution in a timely manner
  • Communicate effectively with customers, sales reps, warehouses, and other departments to gain resolution and/or clarification on items pertaining to customer accounts/orders
  • Support customers and the sales team by learning and applying applicable construction industry knowledge and manufacturing processes used throughout the sales cycle
  • Work professionally, effectively, and efficiently in a cross functional team environment, to help resolve customer needs and to seek process improvements

Minimum Qualifications

  • Strong verbal, oral and written communication skills
  • Strong computer skills and proficient with Microsoft applications
  • Excellent keyboarding/data entry skills with high attention to detail
  • Ability to learn software systems, sales & support processes, and product lines
  • Ability to apply critical thinking skills, identify issues and bring them forward
  • Excellent time management and prioritization skills
  • Associates Degree, Post-Secondary Education or customer support experience preferred
  • Construction and/or Manufacturing Industry experience is helpful but not required
  • Ability to work full-time Monday-Friday. Flexibility between 7:30am-5:00pm is helpful

Attributes

  • Customer focused, service oriented and positive attitude
  • Outstanding oral, written, and interpersonal communication
  • Effective follow-through and solution-oriented mindset
  • Operate effectively in both a team and autonomous environment
  • Efficient organizational skills and ability to work in a fast-paced, dynamic environment
  • Ability and desire to continually learn and grow with the organization
  • Ability to make an impact and inspired to perform well while contributing to the overall success of the organization through the support of our Core Values: Profitable Growth, Lead by Example, Customer First, Raise the Bar and Balance

Nystrom offers the following benefits and more!

  • Profit sharing
  • 16 days PTO + 9 paid holidays
  • Medical/Dental/Eye Care insurance
  • 401(k), Matching and Contribution Retirement plan
  • Life & Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Parental leave
  • Referral program
  • Tuition reimbursement

Health & Safety

Nystrom values the health & safety of our employees. We have engaged the following safety protection measures against COVID-19:
  • Entrance temperature checks
  • Mask requirement
  • Workplace social distancing
  • Increased cleaning protocols

We look forward to speaking with you!

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