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The Technical Support Specialist supports our vision of being the leading Hassle-Free Specialty Building Products manufacturer by providing superior and timely pre- and post-sale technical product support to internal and external customers.

Essential Functions

  1. Pre-Sale Administration. The primary job responsibility is providing timely and accurate cost-only and cost-and-capability estimates for outsourced products not supported by the Product Configurator. This includes:
    • Acquiring knowledge about how manufactured and outsourced product lines are designed and manufactured, installed, and operation.
    • Providing product quantity, pricing, drawings and other materials needed for sales quotes.
    • Responding to product questions about technical features, testing, product and accessory options.
    • Establishing positive working relationships with outsourced vendors to obtain information in a timely manner.
    • Using Workflow procedures to process and communicate information.
    • Ensuring all customer requrests are acknowledged within one working day and provide consistent communication on status and completion.
    • Coordinateing samples with outside vendors
  2. Post-Sale Back-Up. Providing back up on post-sale support, including questions about products, installation, replacement parts, technical issues and operation.
  3. Product Development Support. As time allows, providing administrative support with pricing changes, loading documents into SRPI and product launch deliverables.

Required Skills + Experience

  • Three to five years experience in commercial construction, which could include manufacturing, labor and installation, estimating, service and/or sales with a construction company or distributor.
  • Experience with our products - access panels, roofing products, floor doors, stair nosings, entrance flooring systems - a plus but not required
  • Customer service experience, specifically a track record of solving problems and identifying solutions in a fast-paced environment.
  • Experience working with customers, specifically communicating with a variety of customers in different positions, resolving problems, and developing positive relationships on behalf of the company.
  • Ability to lift and carry 50 lbs safely
  • Computer skills: Microsoft Office, specifically Word and Excel; Adobe Acrobat.
  • Embrace Nystrom's core values and purpose


  • Problem solver
  • Sense of urgency; thrives in a fast-paced environment
  • Communicates clearly and positively with a variety of audiences verbally and through written communication.
  • Attention to detail to ensure customer requests are thoroughly reviewed and a complete solution is offered
  • Works as a team player and can build positive relationships with many groups of people, including sales, product managers and exterior product vendors.
  • Reliability with attendance and task completion
  • Detail oriented
  • Adherence to policy
  • Strong judgement and decision-making skills
  • Works in harmony with Nystrom's Core Values

Our core purpose is to make Nystrom a great place to work. We achieve this everyday by living by our core values:
Profitable Growth | Lead by Example | Customer First | Raise the Bar | Balance

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