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Job Description

The Sales Operations and Support Manager (SOSM) manages all activities essential to sales force productivity. The position will support the sales team by creating, evaluating, and optimizing the sales process and the sales business applications. This includes administering the CRM process and system, establishing and monitoring business sales processes, and driving a high level of sales efficiency across multiple channels. Other responsibilities include pricing policies, business analytics, sales attainment planning, and applying company vision and business strategies. The SOSM is responsible for the overall productivity and effectiveness of the assigned sales organization. Reporting to the Chief Sales Officer, the SOSM works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization.


  • Bachelor’s Degree in Business Administration, Sales and Marketing, or related field
  • Five to ten years of business sales analyst/operations experience
  • Experience with CRM deployment and adoption
  • Experience leading business process initiatives that resulted in productivity gains
  • Salesforce or MicroSoft CRM experience preferred
  • Leadership: ability to spear head teams and drive results
  • Planning: ability to plan strategies and future operational goals effectively
  • Multi-tasking: must be able to organize and manage multiple priorities
  • Problem Analysis and Resolution: at both a strategic and functional level
  • Communications: Clear communication skills to train, motivate, and drive change
  • Strong customer first orientation
  • Excellent interpersonal skills

Our core purpose is to make Nystrom a great place to work. We achieve this everyday by living by our core values:
Profitable Growth | Lead by Example | Customer First | Raise the Bar | Balance

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